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Short answer: yes, but only a little.
What you pay a flat-rate for is a specific package/checklist of things the cleaner does as part of the turnover cleaning. We cannot customize the package per property for the same rate.
For example: Our checklist has cleaners put 2 towels per bed, and 1 towel if its a twin. That’s the standard and what the cleaners do. So if you’d would like towels in a certain fashion or placed in a specific place (we had a host once who wanted the cleaners to learn how to fold the hand towels in origami fashion. Looked super cool, but totally impossible to make), we can ask the cleaners to do this and put it in the checklist. BUT, we cannot be held accountable for that or guarantee it’ll be done in that fashion. The only thing we can swear an oath to and vouch for is the standard package.
Yes! On-site laundry is included in the cost per turnover cleaning. See below for how many loads are included (based on your home size)
Studio/1BR/2BR: 1-2 Loads of Laundry Included
3BR: 3-4 Loads of Laundry Included
4BR: 4 Loads of Laundry Included
If a unit requires more loads to be done, please tell us! We may need to charge additional $10/load for the time. If the laundry/dryer require coins, we will simply charge for reimbursement. If your unit or building does not have laundry machines, we charge $10 extra to take the dirty linen to a laundromat in addition to reimbursement. You’ll simply need to supply to laundry detergent
If your unit does NOT require laundry service, please let us know and we can provide a discount 🙂
Our Guarantee is that the cleaning will get done before your next guest checks in (as long as guest don’t arrive SUPER early!). Because of crazy traffic is, we CANNOT guarantee an exact start time. However, our cleaners plan their schedules in advance, keeping in mind to leave time for travel and ensure your guests show up to a beautiful, clean space each and every time.
No we cannot. However, we definitely recommend you put a lockbox or keypad somewhere guests/cleaners can easily access.
Each of our cleaners are trained and certified through the same process, so regardless of who cleans for you, they will all be awesome! While we cannot guarantee this, we do our best to ensure the SAME cleaner comes each time.
You bet we do! Just book 48 hours in advance and we GUARANTEE you’ll be covered! If you book in under 48 hours before the cleaning, we will go above and beyond to accommodate but cannot guarantee availability!
Better yet, just SYNC YOUR CALENDAR so everything is always loaded way ahead of time!
We’re sure you’ve had a less-than-neat guest that left your unit a complete mess. Now you’re stressing out over how to get things back to normal and neat before your next guests arrive. We know this can be stressful, so let us take the pressure off!
For just $80, our cleaners will spend a couple hours more to make sure you’re protected by inspecting the unit closer for damages cleaning it in even more detail to get it in amazing shape for the next guests. We will send you pics of the place and will require adding on the deep cleaning fee to get your place in the shape it should be!
Nope, Whystle has you covered! Our cleaners will come prepared with everything they need to make sure your place is looking as good as new.
The only things you’ll need to provide are:
Portuguese 
English 
Spanish